Politique d’expédition
Effective Date: June 26, 2026
At Surbhi Originals, we aim to deliver your order as quickly and reliably as possible. Please review our shipping policy below.
Processing Time
Orders are typically processed within 1-2 business days of being placed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Timeframe
All orders are delivered within 5-8 business days from the date of shipment. Delivery times are estimates and may vary depending on your location and carrier conditions.
Shipping Cost
We offer free shipping on all orders. No minimum order value is required.
Shipping Carriers
We ship using trusted carriers to ensure your order arrives safely. The carrier assigned to your order will depend on your location.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your delivery status. If you do not receive a tracking email within 3 business days of placing your order, please contact us at support@surbhioriginals.com.
Shipping Address
Please ensure your shipping address is accurate at the time of checkout. We are not responsible for orders shipped to an incorrectly provided address. If you realize there is an error in your address, contact us immediately at support@surbhioriginals.com and we will do our best to make the correction before your order ships.
Delays
While we make every effort to meet our estimated delivery windows, we are not responsible for delays caused by shipping carriers, weather events, or other circumstances beyond our control. If your order is significantly delayed, please reach out and we will assist in investigating with the carrier.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@surbhioriginals.com within 7 days of the expected delivery date. Include your order number and photos of any damage so we can resolve the issue promptly.
Contact Us
For any shipping questions, please email us at support@surbhioriginals.com.